Bob Evans Indianapolis

I just got out of the hospital from having open heart surgery I've been in the hospital for 3 weeks and wanted some decent food so I ordered $56 worth of food from them. First of all we didn't get our drinks had to go back and get our drinks. When we got home I had no gravy for my biscuits and gravy. My eggs which were supposed to be over medium were fried hard. the hashbrowns were like a hockey puck they were so hard and the one bite I could try tasted rotten. I called and spoke with Erica the manager. She was outside when our order was packed. I know that because my daughter was inside waiting for the food. not having been in the restaurant when our order was packed she had no idea what was in the bag. She was not familiar with our order at all and had to go to the register look it up. I told her what was wrong with my order. Then she wanted to be a smart aleck. oh no ma'am everything we made for you was correct. I said no ma'am it was not. I told her the problems. She said they would have to get a hold of the online ordering and it would take five to seven days to get my money back. I ordered through their website specifically. And she was so rude to me and hung up on me several times. Even the Arnold Palmer's tasted horrible. It tasted like the lemonade had gone bad and there was absolutely no tea in it. Erica, you better start my total and complete refund. I will be speaking to your boss. Thanks for making the hardest time In my life even worse. And thanks for making one of my favorite places to eat someplace I will never go again. The next day, another manager called me. She was very sympathetic and understanding. She remade the order and drove it to me. She was wonderful and so was the food.